At FitLife Gym & Wellness, we strive to provide the highest quality service to all our members. If for any reason you are not completely satisfied with our services, please contact us within 14 days of your purchase or membership activation. We will gladly offer a refund or credit for any services that were not provided as agreed upon. Please note that refunds are not available for memberships after the first 14 days of activation, but we will do everything we can to resolve any concerns to your satisfaction. Your health and satisfaction are our top priority, and we are committed to ensuring a positive experience at FitLife.